Refund policy

At Maison Manea, your satisfaction is our priority. If you are not completely happy with your purchase, here is our policy regarding returns and exchanges.

 

1. Right of Withdrawal (for online purchases)

You have 14 days from the receipt of your order to exercise your right of withdrawal. You can request a return or an exchange without providing a reason or incurring penalties.

Conditions:

  • Items must be returned in their original condition, unworn, unwashed, undamaged, with tags intact, and in their original packaging.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.


2. Exchanges

We accept exchanges under the same conditions as returns. You have 14 days from the receipt of your order to notify us of your exchange request through our customer service.

Additional Conditions for Exchanges:

  • Only one exchange is allowed per order.
  • If the desired item is unavailable, we will offer a refund or a store credit for a future purchase.
  • Return shipping costs for the exchanged item are at the customer’s expense (7€), unless the issue is due to a defect or an error on our part.


3. Return or Exchange Procedure

  1. Contact us at contact@maisonmanea.com, providing your order number, the reason for your request, and whether you are requesting a return or an exchange.
  2. Once your request is approved, we will provide you with a return label or the address for returning the item.
  3. After we receive and inspect the returned item, we will process the exchange or refund within 10 to 14 business days.


4. Refund Timeframe

For returns, refunds will be issued using the original payment method within 14 business days after the returned item has been received and inspected. Please note that the original shipping fees are non-refundable (except in the case of defective products or delivery errors).


5. Defective Products or Delivery Errors

If you receive a defective product or the wrong item, please contact us within 48 hours of receiving your order. Provide photos and a detailed description of the issue. We will offer an appropriate solution (exchange, refund, etc.).


6. Exclusions

The following items are not eligible for return or exchange:

  • Sale or promotional items (unless defective).

 

Contact Us

For any questions or requests, you can reach us:

  • By email: contact@maisonmanea.com