Politique d’expédition
Thank you for shopping with Maison Manea. We want to ensure that your experience with us is seamless and pleasant, from the moment you place your order to the delivery of your products. Below is our shipping policy to provide you with all the necessary information.
1. Shipping Destinations
We ship worldwide.
If your country does not appear at checkout, please contact us at contact@maisonmanea.com to inquire about delivery options.
2. Shipping Timeframe
Our shipping times vary based on your location and the processing time of your order. Please see the general timelines below:
- Domestic (France): Estimated delivery time is 2-4 business days after processing.
- Europe: Estimated delivery time is 2-8 business days after processing.
- International: Estimated delivery time is 7-14 business days after processing.
Please note that delivery times are estimates and may vary depending on factors such as customs processing, holidays, or external events.
3. Shipping Costs
Shipping fees are calculated at checkout based on the weight and destination of your order.
We offer free shipping for orders over a certain amount:
- France: free shipping on orders over 200€
- Europe: free shipping on orders over 200€
- International: free shipping on orders over 300€
These thresholds may change during promotional periods, which will be clearly announced on our website.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can follow the status of your delivery via the carrier’s website or the tracking link provided.
If you have any issues with tracking your order, please contact us at contact@maisonmanea.com
5. Customs and Duties
For international orders, please note that customs fees, taxes, and import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information about possible fees before placing your order.
6. Shipping Delays
While we strive to process and ship all orders as quickly as possible, occasional delays may occur due to factors such as high order volume, weather conditions, or customs processing. In these cases, we will notify you via email if any significant delays are expected.
7. Order Issues
If your order is damaged, lost, or incorrect, please contact us immediately at contact@maisonmanea.com with your order number and details. We will work with you to resolve the issue as quickly as possible, whether it’s through a replacement, refund, or another appropriate solution.
8. Shipping Address
Please ensure that your shipping address is correct and complete at the time of checkout. Maison Manea is not responsible for any errors in shipping addresses provided by the customer.
If you realize there is an issue with your shipping address after placing your order, please contact us as soon as possible at contact@maisonmanea.com We will do our best to make changes before the order is shipped.
9. Lost or Stolen Packages
Maison Manea is not responsible for lost or stolen packages once they have been shipped. However, if your tracking information shows that the package was delivered and you did not receive it, please contact the carrier directly. You may also contact us, and we will assist you in filing a claim with the shipping carrier.